Reviews and consultations
Submission: Draft aged care quality standards1.38 MB
|2016||Aged Care Legislated Review||Submission238.34 KB|
|2015||Increasing Choice in Home Care - Stage 1 - Discussion Paper||Submission283.82 KB|
|2015||Review of Commonwealth Aged Care Advocacy Services|
|2013 / 2014||Aged Care Crisis Inc: Response to Consultation paper on streamlining of the Quality Reporting Programme522.78 KB (15 Nov 2013)|
|2009 / 2011||Review of the Aged Care Complaints investigation Scheme (CIS)793.15 KB|
Response to proposed Complaints Management Framework:
|2009||Review of the Residential Aged Care Accreditation Process|
(Department of Health and Ageing)
Aged Care Complaints - quick facts:
- September 2013: the Scheme was moved from the former Department of Health and Ageing to the Department of Social Services (the Department) as part of machinery of government changes. It has since been moved back to the renamed Department of Health.
- 2011: The Complaints Investigation Scheme renamed the Aged Care Complaints Scheme.
- 2009 - 2011: A Senate committee report published in 2009 identified providers’ concerns with the administrative burden arising from the CIS, and the Australian Government subsequently commissioned an external review, known as the Walton Review, to identify areas for improvement; and the current Aged Care Complaints Scheme (the Scheme) came into operation from 1 September 2011 in response to the Walton Review.
- 1 May 2007: The Aged Care Complaints Investigation Scheme (CIS) replaced the CRS on 1 May 2007, giving departmental officers greater investigatory powers to determine whether the provider had breached its responsibilities under the Act.
- September 2000: The Hon. Rob Knowles was appointed as Commissioner for Complaints in September 2000. Rob was previously Minister for Aged Care in Victoria between 1992-1999 and Minister for Health 1996-1999.
- October 1997: The national Aged Care Complaints Resolution Scheme (CRS) was established on 1 October 1997.