Reviews and consultations


Single Aged Care Quality Framework:

Submission: Options for assessing performance against aged care quality standards118.36 KB

Submission:  Draft aged care quality standards1.38 MB

2016Aged Care Legislated ReviewSubmission238.34 KB
2015Increasing Choice in Home Care - Stage 1 - Discussion PaperSubmission283.82 KB
2015Review of Commonwealth Aged Care Advocacy Services
2013 / 2014

Consultation paper on the streamlining of the Quality Reporting Programme

  • Exposure Draft Quality Agency Principles 2013
  • Guide to the Quality Agency Principles 2013
  • Exposure Draft Quality Agency Reporting Principles 2013
  • Guide to the Quality Agency Reporting Principles 2013
  • Consultation Paper: Streamlining of the Quality Reporting Programme
Aged Care Crisis Inc: Response to Consultation paper on streamlining of the Quality Reporting Programme522.78 KB (15 Nov 2013)
2009 / 2011Review of the Aged Care Complaints investigation Scheme (CIS)793.15 KB

Submissions:  Aged Care Crisis Inc202.93 KB (26 Aug 2009);
J. Michael Wynne344.75 KB (31 Jul 2009);

Response to proposed Complaints Management Framework:
Aged Care Crisis Inc40.13 KB (25 Mar 2011)

2009Review of the Residential Aged Care Accreditation Process
(Department of Health and Ageing)


2016 / 2017

Future of Australia's aged care sector workforce


2016 / 2017

Productivity Commission - Human Services

A public inquiry into the increased application of competition, contestability and informed user choice to human services.

Submissions: Identifying Sectors for Reform

Submission: Reforms to Human Services

  • To be updated.
2016 / 2017

Australian Law Reform Commission - Elder Abuse

2015Registered nurses in New South Wales nursing homesSubmission No. 147 Aged Care Crisis
2015Elder abuse in New South Wales
2015Inquiry into End of Life ChoicesSparrow, Linda and Taylor Judy (PDF 59.98 KB0)
2013 / 2014Care and management of younger and older Australians living with dementia and behavioural and psychiatric symptoms of dementia (BPSD)
2010 / 2011Productivity Commission - Caring for Older Australians
2008Inquiry into Aged Care Amendment (2008 Measures No. 2) Bill 2008
2006 / 2007Inquiry into older people and the law



Inquiry into private equity investment in Australia
(Standing Committee on Economics)

Report594.32 KB

Senator Joyce's revised additional comments in relation to the report114.00 KB

Annual Reports


Report on the Operation of the Aged Care Act 1997

Source:  Department of Health

The Report on the Operation of the Aged Care Act 1997 (the Act) meets the requirement of section 63-2 of the Act that the Minister present to Parliament a report on the operation of the Act for each financial year. The report describes the operation of the Act during the year and includes additional information to aid an understanding of aged care programmes and policies. 

Australian Aged Care Quality Agency (AACQA)

Source:  AACQA

The Australian Aged Care Quality Agency commenced operations on 1 January 2014 as the body responsible for residential aged care accreditation, and from 1 July 2014, the quality review of Commonwealth-funded home care services.

Residential accreditation was previously undertaken by the former Aged Care Standards and Accreditation Agency Ltd (ACSAA Ltd).


Aged Care Complaints

Source:  Aged Care Complaints Commissioner
Rae Lamb: appointed 5 Jan 2011, replacing Professor John Kelly (Acting Aged Care Commissioner 1 May 2010 - 4 Jan 2011)

1 Jan 2016: The Aged Care Complaints Commissioner Annual Report (2015 – 2016) is the first annual report since the transition from the former Aged Care Complaints Scheme and Aged Care Commissioner to the Aged Care Complaints Commissioner where responsibility for complaints transferred from the Secretary of the Department to the Aged Care Commissioner, in January 2016.
*The reporting period was for 6 months only: 1 Jan - 30 Jun 2016.

Aged Care Complaints - quick facts:

  • September 2013: the Scheme was moved from the former Department of Health and Ageing to the Department of Social Services (the Department) as part of machinery of government changes. It has since been moved back to the renamed Department of Health.
  • 2011: The Complaints Investigation Scheme renamed the Aged Care Complaints Scheme.
  • 2009 - 2011: A Senate committee report published in 2009 identified providers’ concerns with the administrative burden arising from the CIS, and the Australian Government subsequently commissioned an external review, known as the Walton Review, to identify areas for improvement; and the current Aged Care Complaints Scheme (the Scheme) came into operation from 1 September 2011 in response to the Walton Review.
  • 1 May 2007: The Aged Care Complaints Investigation Scheme (CIS) replaced the CRS on 1 May 2007, giving departmental officers greater investigatory powers to determine whether the provider had breached its responsibilities under the Act.
  • September 2000: The Hon. Rob Knowles was appointed as Commissioner for Complaints in September 2000. Rob was previously Minister for Aged Care in Victoria between 1992-1999 and Minister for Health 1996-1999.
  • October 1997: The national Aged Care Complaints Resolution Scheme (CRS) was established on 1 October 1997.