Date Title Contribution
2018 Inquiry into Financial and tax practices of for-profit aged care providers
(Senate Economics References Committee)
Initial submission: Aged Care Crisis Inc1.34 MB;
2018 Inquiry into the Quality of Care in Residential Aged Care Facilities in Australia
(House of Reps)
Submission: Aged Care Crisis Inc (PDF 4546 KB); Attachment 1 (PDF 2069 KB) 
2017 Effectiveness of the Aged Care Quality Assessment and accreditation framework for protecting residents from abuse and poor practices, and ensuring proper clinical and medical care standards are maintained and practised

Submission: Aged Care Crisis Inc1.33 MB
Attachment630.34 KB

Transcript: Public Hearing - 21 Nov 2017849.54 KB  (Adelaide, SA)

Related: The Oakden Report (SA Health), April 20172.74 MB

2016 / 2017

Future of Australia's aged care sector workforce

2016 / 2017

Productivity Commission - Human Services

A public inquiry into the increased application of competition, contestability and informed user choice to human services.

Submissions: Identifying Sectors for Reform

Response to Introducing Competition and Informed User Choice into Human Services: Reforms to Human Services draft report

2016 / 2017

Australian Law Reform Commission - Elder Abuse

2015 Registered nurses in New South Wales nursing homes Submission No. 147 Aged Care Crisis
2015 Elder abuse in New South Wales
2015 Inquiry into End of Life Choices Sparrow, Linda and Taylor Judy (PDF 59.98 KB0)
2013 / 2014 Care and management of younger and older Australians living with dementia and behavioural and psychiatric symptoms of dementia (BPSD)
2010 / 2011 Productivity Commission - Caring for Older Australians
2008 Inquiry into Aged Care Amendment (2008 Measures No. 2) Bill 2008
2006 / 2007 Inquiry into older people and the law



Inquiry into the Private Equity Investment and its Effects on Capital Markets and the Australian Economy

(Standing Committee on Economics)


Report594.32 KB

Senator Joyce's revised additional comments in relation to the report114.00 KB

2007 Inquiry into Aged Care Amendment (Security and Protection) Bill 2007 Aged Care Crisis78.14 KB submission
2004 / 2005 Senate Inquiry into aged care:  Quality and equity in aged care

Aged Care Crisis708.83 KB (submission)

This review was undoubtedly a response by the labour controlled senate to the rather bland self-congratulatory report "Future Ageing" from the government controlled House of Representatives' Standing Committee on Health and Ageing.

The inquiry gave a voice to those who were unhappy with the aged care system. It drew attention to the parlous state of nursing in aged care, and the adverse effect this was having on care. This was in spite of 34 reviews addressing the issue over the previous 7 years.

Some providers were finding excuses to discriminate against nurses. In addition it emphasises the shortage of doctors and other health care workers in the sector. Geriatricians felt marginalised and discouraged. The report was very critical about the accreditation process and the agency, quoting a nursing association claim that the process was a farce. The committee questioned the effectiveness of accreditation and made many criticisms of the process, concluding that it was not effective.

The review was also very critical of the complaints mechanism finding multiple deficiencies. It documented the fear of intimidation felt by those who complained. It recommended whistleblower legislation to protect them. This has not happened.

Reviews, consultations and correspondence

Date Title Contribution
2018 Letter to Hon Ken Wyatt Letter to Hon Ken Wyatt, Minister for Ageing (27 April 2018)425.14 KB comprising:
a. Support for a petition for mandated staffing levels and challenging his assertions about this.
b. Appendix 1: Criticism of government’s proposed reforms because they ignore the problems in the system.
c. Appendix 2: Politics, Banking and Aged Care, describing the links between policy and the infective discourse in banks. 
They have invested in and taken their discourse into aged care. It looks at the unprecedented influence of the market on politics and then uses agency theory to suggest a solution in aged care that might constrain both.
2018 Consultation: Aged care workforce strategy ACC Survey response199.58 KB - 16 Mar 2018
2017 Review of National Aged Care Quality Regulatory Processes

Survey response and submission2.82 MB to Review of National Aged Care Quality Regulatory Processes consultation (24 Jul 2017)

Review of National Aged Care Quality Regulatory Processes Report1.35 MB

2017 Internal review: AACQA Report: External independent advice1.20 MB - Australian Aged Care Quality Agency - Nous Group, 31 Jul 2017
2017 The Oakden Report: SA Health On 20 December 2016, the Chief Executive Officer (CEO) of the Northern Adelaide Local Health Network (NALHN), contacted the Chief Psychiatrist raising concerns about the level of clinical care provided at the Oakden Older Persons Mental Health Service (OPMHS). The CEO requested the Chief Psychiatrist undertake an external independent review of the Oakden Facility as a matter of urgency with the intention of providing a report in April 2017

Single Aged Care Quality Framework:

Submission: Options for assessing performance against aged care quality standards118.36 KB

Submission:  Draft aged care quality standards1.38 MB

2016 Aged Care Legislated Review

Submission238.34 KB
Response to chair 581.28 KB following community consultation

2015 Increasing Choice in Home Care - Stage 1 - Discussion Paper Submission283.82 KB
2015 Review of Commonwealth Aged Care Advocacy Services
2013 / 2014

Consultation paper on the streamlining of the Quality Reporting Programme

Aged Care Crisis Inc: Response to Consultation paper on streamlining of the Quality Reporting Programme522.78 KB (15 Nov 2013)

  • Exposure Draft Quality Agency Principles 2013
  • Guide to the Quality Agency Principles 2013
  • Exposure Draft Quality Agency Reporting Principles 2013
  • Guide to the Quality Agency Reporting Principles 2013
  • Consultation Paper: Streamlining of the Quality Reporting Programme


2009 / 2011 Review of the Aged Care Complaints investigation Scheme (CIS)793.15 KB

Submissions:  Aged Care Crisis Inc202.93 KB (26 Aug 2009);
J. Michael Wynne344.75 KB (31 Jul 2009);

Response to proposed Complaints Management Framework:
Aged Care Crisis Inc40.13 KB (25 Mar 2011)

2009 Review of the Residential Aged Care Accreditation Process
(Department of Health and Ageing)

Elder Abuse Prevention Project (2005)



Aged Care Crisis269.73 KB - submission - response to: Elder Abuse Prevention Project (2005) Consultation.

Report of the Elder Abuse Prevention Project133.08 KB (Dec 2005)

Sanctions and non-compliances

Sanctions and non-compliance information for Aged Care homes can be found on the MyAgedCare website:

Annual Reports

All supporting aged care annual reports by relevant department and government agencies have been collated in the Aged Care - Annual Reports section of the site.

They include annual reports and some statistics on the following agencies:

  • Operation of the Aged Care Act 1997
  • Australian Aged Care Quality Agency
    (including Australian Aged Care Accreditation Agency)
  • Aged Care Complaints Commissioner

Report on the Operation of the Aged Care Act 1997

Source: Department of Health
The Report on the Operation of the Aged Care Act 1997 (the Act) meets the requirement of section 63-2 of the Act that the Minister present to Parliament a report on the operation of the Act for each financial year. The report describes the operation of the Act during the year and includes additional information to aid an understanding of aged care programmes and policies.

Australian Aged Care Quality Agency (AACQA)

Source: AACQA
The Australian Aged Care Quality Agency commenced operations on 1 January 2014 as the body responsible for residential aged care accreditation, and from 1 July 2014, the quality review of Commonwealth-funded home care services.

Residential accreditation was previously undertaken by the former Aged Care Standards and Accreditation Agency Ltd (ACSAA Ltd).

Aged Care Complaints schemes

Current source: Aged Care Complaints Commissioner
Rae Lamb: appointed 5 Jan 2011, replacing Professor John Kelly (Acting Aged Care Commissioner 1 May 2010 - 4 Jan 2011)

1 Jan 2016: The Aged Care Complaints Commissioner Annual Report (2015 – 2016) is the first annual report since the transition from the former Aged Care Complaints Scheme and Aged Care Commissioner to the Aged Care Complaints Commissioner where responsibility for complaints transferred from the Secretary of the Department to the Aged Care Commissioner, in January 2016.
*The reporting period was for 6 months only: 1 Jan - 30 Jun 2016.

*** Quarterly Report Statistics: Up until circa 2006, the complaints scheme published some quarterly reports, which contain more information around than the department are releasing nearly two decades later.

Complaints report statistics

2017 update: Reports of complaints have been resumed, however, the 2017 report contains less information than it's predecessors nearly two decades ago.

Current (2017): xlsxMar 2016 - Mar 201726.75 KB

Quarterly Complaints Report Statistics: Up until 2006, the complaints scheme published a number of quarterly reports:

Aged Care Complaints - quick facts:

  • January 2016: Rae Lamb took over responsibility for the management of complaints about Australian Government funded aged care on 1 January 2016, with the new title of Aged Care Complaints Commissioner. This transfer of responsibility was announced in the 2015 budget and was an attempt at "separating complaints handling from the Department of Health" which continues to oversee aged care funding and regulation. Despite this perceived separation, the Commissioner is still accountable to the Minister.
  • September 2013: the Scheme was moved from the former Department of Health and Ageing to the Department of Social Services (the Department) as part of machinery of government changes. It has since been moved back to the renamed Department of Health.
  • 2011: The Complaints Investigation Scheme renamed the Aged Care Complaints Scheme.
  • 2009 - 2011: A Senate committee report published in 2009 identified providers’ concerns with the administrative burden arising from the CIS, and the Australian Government subsequently commissioned an external review, known as the Walton Review, to identify areas for improvement; and the current Aged Care Complaints Scheme (the Scheme) came into operation from 1 September 2011 in response to the Walton Review.
  • 1 May 2007: The Aged Care Complaints Investigation Scheme (CIS) replaced the CRS on 1 May 2007, giving departmental officers greater investigatory powers to determine whether the provider had breached its responsibilities under the Act.
  • September 2000: The Hon. Rob Knowles was appointed as Commissioner for Complaints in September 2000. Rob was previously Minister for Aged Care in Victoria between 1992-1999 and Minister for Health 1996-1999.
  • October 1997: The national Aged Care Complaints Resolution Scheme (CRS) was established on 1 October 1997.