Reviews and consultations
|2017||Review of National Aged Care Quality Regulatory Processes||
Survey response and submission2.82 MB to Review of National Aged Care Quality Regulatory Processes consultation (24 Jul 2017)
Submission: Draft aged care quality standards1.38 MB
|2016||Aged Care Legislated Review||Submission238.34 KB|
|2015||Increasing Choice in Home Care - Stage 1 - Discussion Paper||Submission283.82 KB|
|2015||Review of Commonwealth Aged Care Advocacy Services|
|2013 / 2014||
||Aged Care Crisis Inc: Response to Consultation paper on streamlining of the Quality Reporting Programme522.78 KB (15 Nov 2013)|
|2009 / 2011||Review of the Aged Care Complaints investigation Scheme (CIS)793.15 KB||
Response to proposed Complaints Management Framework:
|2009||Review of the Residential Aged Care Accreditation Process
(Department of Health and Ageing)
Elder Abuse Prevention Project (2005)
|Aged Care Crisis269.73 KB - submission - response to: Elder Abuse Prevention Project (2005) Consultation.|
|2016 / 2017||
|2016 / 2017||
A public inquiry into the increased application of competition, contestability and informed user choice to human services.
Submissions: Identifying Sectors for Reform
Response to Introducing Competition and Informed User Choice into Human Services: Reforms to Human Services draft report
|2016 / 2017|
|2015||Registered nurses in New South Wales nursing homes||Submission No. 147 Aged Care Crisis|
|2015||Elder abuse in New South Wales|
|2015||Inquiry into End of Life Choices||Sparrow, Linda and Taylor Judy (PDF 59.98 KB0)|
|2013 / 2014||Care and management of younger and older Australians living with dementia and behavioural and psychiatric symptoms of dementia (BPSD)|
|2010 / 2011||Productivity Commission - Caring for Older Australians|
|2008||Inquiry into Aged Care Amendment (2008 Measures No. 2) Bill 2008|
|2006 / 2007||Inquiry into older people and the law||
(Standing Committee on Economics)
|2007||Inquiry into Aged Care Amendment (Security and Protection) Bill 2007||Aged Care Crisis78.14 KB submission|
|2004 / 2005||Senate Inquiry into aged care: Quality and equity in aged care||
Aged Care Crisis708.83 KB (submission)
This review was undoubtedly a response by the labour controlled senate to the rather bland self-congratulatory report "Future Ageing" from the government controlled House of Representatives' Standing Committee on Health and Ageing.
The inquiry gave a voice to those who were unhappy with the aged care system. It drew attention to the parlous state of nursing in aged care, and the adverse effect this was having on care. This was in spite of 34 reviews addressing the issue over the previous 7 years.
Some providers were finding excuses to discriminate against nurses. In addition it emphasises the shortage of doctors and other health care workers in the sector. Geriatricians felt marginalised and discouraged. The report was very critical about the accreditation process and the agency, quoting a nursing association claim that the process was a farce. The committee questioned the effectiveness of accreditation and made many criticisms of the process, concluding that it was not effective.
The review was also very critical of the complaints mechanism finding multiple deficiencies. It documented the fear of intimidation felt by those who complained. It recommended whistleblower legislation to protect them. This has not happened.
All supporting aged care annual reports by relevant department and government agencies have been collated in the Aged Care - Annual Reports section of the site.
They include annual reports and some statistics on the following agencies:
- Operation of the Aged Care Act 1997
- Australian Aged Care Quality Agency
(including Australian Aged Care Accreditation Agency)
- Aged Care Complaints Commissioner
Report on the Operation of the Aged Care Act 1997
Source: Department of Health
The Report on the Operation of the Aged Care Act 1997 (the Act) meets the requirement of section 63-2 of the Act that the Minister present to Parliament a report on the operation of the Act for each financial year. The report describes the operation of the Act during the year and includes additional information to aid an understanding of aged care programmes and policies.
- ROACA: 2015 - 20161.96 MB
- ROACA: 2014 - 20153.81 MB
- ROACA: 2013 - 20141.03 MB
- ROACA: 2012 - 20131.34 MB
- ROACA: 2011 - 20127.83 MB
- ROACA: 2010 - 20111.14 MB
- ROACA: 2009 - 2010994.15 KB
- ROACA: 2008 - 20091004.51 KB
- ROACA: 2007 - 2008795.78 KB
- ROACA: 2006 - 20071.05 MB
- ROACA: 2005 - 2006609.28 KB
- ROACA: 2004 - 2005 867.38 KB
Australian Aged Care Quality Agency (AACQA)
The Australian Aged Care Quality Agency commenced operations on 1 January 2014 as the body responsible for residential aged care accreditation, and from 1 July 2014, the quality review of Commonwealth-funded home care services.
Residential accreditation was previously undertaken by the former Aged Care Standards and Accreditation Agency Ltd (ACSAA Ltd).
- AACQA: 2015 - 20164.66 MB
- AACQA: 2014 - 20154.65 MB
- AACQA: 2013 - 20141.02 MB
- ACSAA: 2012 - 20131.81 MB
- ACSAA: 2011 - 20122.65 MB
- ACSAA: 2010 - 20111.69 MB
- ACSAA: 2009 - 20101.08 MB
- ACSAA: 2008 - 2009886.10 KB
- ACSAA: 2007 - 2008624.25 KB
- ACSAA: 2006 - 20073.49 MB
- ACSAA: 2005 - 20061.22 MB
- ACSAA: 2004 - 20051.11 MB
- ACSAA: 2003 - 2004289.85 KB
- ACSAA: 2002 - 2003216.98 KB
- ACSAA: 2001 - 2002314.73 KB
- ACSAA: 2000 - 2001467.89 KB
- ACSAA: 1999 - 2000193.99 KB
- ACSAA: 1998 - 19991.26 MB
Aged Care Complaints schemes
Current source: Aged Care Complaints Commissioner
Rae Lamb: appointed 5 Jan 2011, replacing Professor John Kelly (Acting Aged Care Commissioner 1 May 2010 - 4 Jan 2011)
1 Jan 2016: The Aged Care Complaints Commissioner Annual Report (2015 – 2016) is the first annual report since the transition from the former Aged Care Complaints Scheme and Aged Care Commissioner to the Aged Care Complaints Commissioner where responsibility for complaints transferred from the Secretary of the Department to the Aged Care Commissioner, in January 2016.
*The reporting period was for 6 months only: 1 Jan - 30 Jun 2016.
*** Quarterly Report Statistics: Up until circa 2006, the complaints scheme published some quarterly reports, which contain more information around than the department are releasing nearly two decades later.
- Aged Care Complaints Commissioner: *2015 - 20161.25 MB
- Aged Care Commissioner: 2014 - 20151.07 MB
- Aged Care Commissioner: 2013 - 2014899.69 KB
- Aged Care Commissioner: 2012 - 2013694.09 KB
- Aged Care Commissioner: 2011 - 2012421.21 KB
- Aged Care Commissioner: 2010 - 2011770.68 KB
- Aged Care Commissioner: 2009 - 20101.70 MB
- Aged Care Commissioner: 2008 - 2009948.40 KB
- Aged Care Commissioner: 2007 - 2008748.09 KB
- Aged Care Commissioner: 2006 - 20071.05 MB
- Commissioner for Complaints: 2005 - 2006816.94 KB
- Commissioner for Complaints: 2004 - 2005554.33 KB
- Commissioner for Complaints: 2003 - 2004236.21 KB
- Commissioner for Complaints: 2002 - 2003748.66 KB
- Commissioner for Complaints: 2001 - 2002647.09 KB
- Commissioner for Complaints: 2000 - 2001371.70 KB
Complaints report statistics
2017 update: Reports of complaints have been resumed, however, the 2017 report contains less information than it's predecessors nearly two decades ago.
Current (2017): Mar 2016 - Mar 201726.75 KB
Quarterly Complaints Report Statistics: Up until 2006, the complaints scheme published a number of quarterly reports:
- September to December 2000159.78 KB
- January to March 2001211.52 KB
- October to December 200155.21 KB
- January to March 200244.08 KB
- July to September 2002243.64 KB
- October to December 2002345.35 KB
- January to March 2003275.66 KB
- July to September 2003198.75 KB
- October to December 2003258.32 KB
- July to September 2004202.41 KB
- October to December 2004168.18 KB
- January to March 2005158.66 KB
- July to September 2005114.43 KB
- October to December 2005202.37 KB
- January 2006 to March 2006210.21 KB
- July 2006 - September 2006212.53 KB
Aged Care Complaints - quick facts:
- January 2016: Rae Lamb took over responsibility for the management of complaints about Australian Government funded aged care on 1 January 2016, with the new title of Aged Care Complaints Commissioner. This transfer of responsibility was announced in the 2015 budget and was an attempt at "separating complaints handling from the Department of Health" which continues to oversee aged care funding and regulation. Despite this perceived separation, the Commissioner is still accountable to the Minister.
- September 2013: the Scheme was moved from the former Department of Health and Ageing to the Department of Social Services (the Department) as part of machinery of government changes. It has since been moved back to the renamed Department of Health.
- 2011: The Complaints Investigation Scheme renamed the Aged Care Complaints Scheme.
- 2009 - 2011: A Senate committee report published in 2009 identified providers’ concerns with the administrative burden arising from the CIS, and the Australian Government subsequently commissioned an external review, known as the Walton Review, to identify areas for improvement; and the current Aged Care Complaints Scheme (the Scheme) came into operation from 1 September 2011 in response to the Walton Review.
- 1 May 2007: The Aged Care Complaints Investigation Scheme (CIS) replaced the CRS on 1 May 2007, giving departmental officers greater investigatory powers to determine whether the provider had breached its responsibilities under the Act.
- September 2000: The Hon. Rob Knowles was appointed as Commissioner for Complaints in September 2000. Rob was previously Minister for Aged Care in Victoria between 1992-1999 and Minister for Health 1996-1999.
- October 1997: The national Aged Care Complaints Resolution Scheme (CRS) was established on 1 October 1997.