Older people needing extra help to live at home, whether that’s help with bathing, gardening, transport or physiotherapy, now have greater choice when it comes to the types of subsidised government care they receive.
From today they can change the service provider that provides their home care package, meaning they can choose a provider that better suits their needs, has better customer service, or is better value.
While added choice puts people (and their families) in a stronger position to negotiate with the current provider, not everyone can easily exercise this choice.